BOUNDARIES SURGERY

Latest News

Medical Students

Boundaries Surgery is delighted to announce that we are assisting with the further education of student doctors by hosting two medical students between 6 May and 14 Jun 2019. Students learn a huge amount from talking to patients and thinking about diagnoses and management.  You have a lot to teach them. The student may observe the consultation, lead the consultation while being observed by the GP or talk to you alone and then present your story to the GP. The students are bound by the same rules of confidentiality as all members of the practice and their code of conduct is set out clearly by the General Medical Council. The student will not be able to make any decision about your care independently. Your problem will always be reviewed by a qualified practitioner. You will always be asked for your consent before being involved with the students. Thank you for your cooperation.

Appointment Reminders

Due to an increasing number of patients missing appointments we are now using an SMS text service to remind patients about their forthcoming appointments.  If you would like to be included please ensure we have your correct mobile phone number.

Medical Exemption Cards

It has been highlighted that some patients appear not to be receiving letters when their Medical Exemption Cards are about to expire.  Medical Exemption Cards apply to patients with, for example, diabetes, cancer, diagnosis, epilepsy, hypothyroidism etc.  Please ensure you check your card expiry date and apply for a new card with sufficient notice for us to process the request before your card expires.  Use of cards past their expiry date will incur a fine.

Online Services

Please note that the online services are provided by third parties and we only have the limited ability to reset a patient's account, which means that patients will have to go through the registration process afresh to set their account up, we are unable to reset passwords.

Unlike the previous system only one email address can be linked to each online services account, shared email addresses cannot be used, this is done for Data Protection and security reasons.

Also one of the service providers, Dimec,  currently only provides a medication only provision (ordering repeat medication) through its App and does not allow booking appointments.

Both Patient Access and Evergreen life provide mobile Apps as part of their online service delivery.

Tick Bites

Most tick bites are harmless

Only a small number of ticks are infected with the bacteria that cause Lyme disease. A tick bite can only cause Lyme disease in humans if the tick has already bitten an infected animal.

But it's still important to be aware of ticks and to safely remove them as soon as possible, just in case.

Ticks that may cause Lyme disease are found all over the UK, but high-risk areas include grassy and wooded areas in southern England and the Scottish Highlands.

Many people with early symptoms of Lyme disease develop a circular red skin rash around a tick bite.

The rash can appear up to 3 months after being bitten by a tick and usually lasts for several weeks. Most rashes appear within the first 4 weeks.

How to spot and remove ticks 

Tick bites aren't always painful. You may not notice a tick unless you see it on your skin. Regularly check your skin and your children's or pets' skin after being outdoors. To remove a tick safely:

 

Use fine-tipped tweezers or a tick-removal tool – you can buy these from some pharmacies, vets and pet shops.

Grasp the tick as close to the skin as possible.

Slowly pull upwards, taking care not to squeeze or crush the tick. Dispose of it when you've removed it.

Clean the bite with antiseptic or soap and water.

 

The risk of getting ill is low. You don't need to do anything else unless you become unwell.

 How to avoid tick bites

To reduce the risk of being bitten:

Cover your skin while walking outdoors and tuck your trousers into your socks

Use insect repellent on your clothes and skin – products containing DEET are best

Stick to paths whenever possible

Wear light-coloured clothing so ticks are easier to spot and brush off

Further Information can be found here;  https://www.nhs.uk/conditions/lyme-disease/

New initiative to improve access to routine appointments

We are working with Bentley Village Surgery, Chawton Park Surgery and The Wilson Practice to offer patients access to additional GP and nurse appointments. From the beginning of May it has been possible to have a routine appointment with a GP or nurse on weekday evenings until 20:00 (8 PM) and on Saturday mornings from 08:00 to 10:00.  

To access these appointments you can either speak to a member of our reception team by popping into the practice or phoning us just as you would do with a regular day-time appointment. 

If available, you will be offered an appointment at any one of the Surgeries. 

These surgeries are staffed by doctors, nurses and healthcare assistants from across the A31 Group of Practices.  You will be asked for your consent before an appointment is made with a clinician who does not routinely work for Boundaries Surgery; if you provide consent it will enable that person to see your medical records and enter the details of your consultation into them.  

It is not currently possible to book these appointments online because of the need to register consent.

Also from 1 October 2018 the North Hampshire Urgent Care service is offering appointments with a GP at their centre in Basingstoke Hospital between 08000 - 1200 in Sunday mornings.

Contact Details

Patients are requested to make sure they keep us up to date with their contact details, particularly phone numbers.  We can only contact you based on the details we hold.  Also note that due to Information Governance constraints unless you have a personalised voicemail we are unable to leave a voicemail message.

How to get the most from your GP - in less than 10 minutes


How to use a 10 minute appointment with the doctor:

Our doctors try to run to time but we realise they will often be running late.  Most patients are very understanding when this happens, especially in the event of an emergency or someone who is especially unwell.  To help our doctors keep to time we ask that patients come to a 10 minute appointment with one problem to discuss. 10 minutes is usually enough time to deal with a single problem and the notes, prescriptions and referrals that are generated from the consultation.

If you know in advance that you need to discuss 2 or more problems then please book a double appointment. It is always helpful to list the problems at the start of the appointment and to start with the most important thing.  This is often the issue that will have actually led you to book the appointment.

Please be prepared to book another appointment to deal with things that cannot be covered if you run out of time.  We want to do justice to the problems that patients consult with so cramming lots in to a 10 minute appointment could result in only dealing with things superficially or missing important information.

If you have been asked to attend for a medication review, or review of a longstanding condition, it is likely that this discussion will take up the time of the appointment so please be realistic about what else might be possible to discuss without booking additional time.

We are very happy for patients to attend with other family members but please do not expect them to be able to consult within your appointment, without prior agreement from the doctor. If an additional appointment is needed then we will try and arrange this at a suitable time.

Pocket Medic

PocketMedic has worked with NHS doctors, nurses and patients to create a series of short films to help you to manage your health.

You can watch these films as many times as you like and learn from other patients and health care professionals about your condition.

The following films are available for you to watch:

Pre-Diabetes - www.medic.video/snh1-pre

Type 1 Diabetes -  www.medic.video/snh1-type1

Type 2 Diabetes - www.medic.video/snh1-type2

Gestational Diabetes - www.medic.video/snh1-gest

COPD - www.medic.video/snh1-copd

Exercise with Lung Disease - www.medic.video/snh1-exercise

Chronic Pain - www.medic.video/snh1-pain

Wellbeing - www.medic.video/snh1-well

Life after Cancer - www.medic.video/snh1-cancer

Heart Failure - www.medic.video/snh1-heart

We hope you will find these films helpful and would love to know what you think.

When you have watched all the films in the series, please let us know by completing 4 very short questions by clicking on the survey link on the first page.

If you have any difficulties accessing the films or have any comments, please email patient@pocketmedic.org