BOUNDARIES SURGERY
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Opening Times

Day Hours
Monday*08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday*08:00 - 18:30

*excludes public holidays

Doctor Availability

Doctor Mon Tue Wed Thu Fri
Dr WestY YYY
Dr HughesYY  Y
Dr ScottAM AM Y  
Dr Vajdi    Y
Dr Dockrell  AM   
Pharmacist   Y 
NurseYYYYY

Dr Philip J West

MB BS DRCOG MRCGP, Qualified 1995 (London)

Dr Heather Scott (Associate)

MB BS DRCOG MRCGP, Qualified 2002 (London)

Dr Liz Hughes (Associate)

BM DCH DRCOG MRCGP, Qualified 1999 (Southampton)

Dr Christina Vajdi (Associate)

MBBS BSc GP DGM, Qualified 2010 (London)

Dr Jessica Dockrell (Associate)

MB ChB, Qualified 1997 (Liverpool)

There has been a doctor's surgery at the Boundaries for over 70 years. The present purpose-built premises were opened in 1987 and a large extension was added in 2002.

Our aim is to provide you with the best possible comprehensive medical service. All members of the practice team work closely together and are committed to continuity of care for the whole family.

Latest News

Information for patients regarding Wuhan Novel Coronavirus Infection

All travellers who develop relevant symptoms (for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore. Malaysia, or Macau should not attend the practice, but should remain at home and immediately call NHS 111 for advice.

INFORMATION FOR PATIENTS REGARDING

WUHAN NOVEL CORONAVIRUS INFECTION

INFORMATION FOR PATIENTS REGARDING

WUHAN NOVEL CORONAVIRUS INFECTION

INFORMATION FOR PATIENTS REGARDING

WUHAN NOVEL CORONAVIRUS INFECTION

INFORMATION FOR PATIENTS REGARDING

WUHAN NOVEL CORONAVIRUS INFECTION

Medical Exemption Cards

It has been highlighted that some patients appear not to be receiving letters when their Medical Exemption Cards are about to expire.  Medical Exemption Cards apply to patients with, for example, diabetes, cancer, diagnosis, epilepsy, hypothyroidism etc.  Please ensure you check your card expiry date and apply for a new card with sufficient notice for us to process the request before your card expires.  Use of cards past their expiry date will incur a fine.

Over the Counter (OTC) Medicines

The NHS currently spends about £136 million a year on prescriptions for medicines that can be bought OTC. Our GPs will not generally give you a prescription for over the counter (OTC) medicines for a range of short-term, minor health concerns.  Instead OTC medicines are available to buy in some local shops, supermarkets or pharmacies.  By reducing the spending on OTC medicines the NHS can give priority to treatments for patients with more serious conditions such as cancer, diabetes and mental health problems.

Appointment Reminders

Due to an increasing number of patients missing appointments we are now using an SMS text service to remind patients about their forthcoming appointments.  If you would like to be included please ensure we have your correct mobile phone number.

New Website

We are currently having a new Website constructed.  We have decided to do this to align our site with our network partners’ sites and hope that the new site will make for easier navigation and provide helpful information for our patients.  Once operational we will be looking to utilise a patient online consultation platform, which by submission of a short form and photograph (if relevant), amongst other things, will allow patients to consult with their GP without having to book an appointment and get a response by the end of the next working day from any device. 

New initiative to improve access to routine appointments

We are working with Bentley Village Surgery, Chawton Park Surgery and The Wilson Practice to offer patients access to additional GP and nurse appointments. From the beginning of May it has been possible to have a routine appointment with a GP or nurse on weekday evenings until 20:00 (8 PM) and on Saturday mornings from 08:00 to 10:00.  

To access these appointments you can either speak to a member of our reception team by popping into the practice or phoning us just as you would do with a regular day-time appointment. 

If available, you will be offered an appointment at any one of the Surgeries. 

These surgeries are staffed by doctors, nurses and healthcare assistants from across the A31 Group of Practices.  You will be asked for your consent before an appointment is made with a clinician who does not routinely work for Boundaries Surgery; if you provide consent it will enable that person to see your medical records and enter the details of your consultation into them.  

It is not currently possible to book these appointments online because of the need to register consent.

Also from 1 October 2018 the North Hampshire Urgent Care service is offering appointments with a GP at their centre in Basingstoke Hospital between 08000 - 1200 in Sunday mornings.

How to get the most from your GP - in less than 10 minutes


How to use a 10 minute appointment with the doctor:

Our doctors try to run to time but we realise they will often be running late.  Most patients are very understanding when this happens, especially in the event of an emergency or someone who is especially unwell.  To help our doctors keep to time we ask that patients come to a 10 minute appointment with one problem to discuss. 10 minutes is usually enough time to deal with a single problem and the notes, prescriptions and referrals that are generated from the consultation.

If you know in advance that you need to discuss 2 or more problems then please book a double appointment. It is always helpful to list the problems at the start of the appointment and to start with the most important thing.  This is often the issue that will have actually led you to book the appointment.

Please be prepared to book another appointment to deal with things that cannot be covered if you run out of time.  We want to do justice to the problems that patients consult with so cramming lots in to a 10 minute appointment could result in only dealing with things superficially or missing important information.

If you have been asked to attend for a medication review, or review of a longstanding condition, it is likely that this discussion will take up the time of the appointment so please be realistic about what else might be possible to discuss without booking additional time.

We are very happy for patients to attend with other family members but please do not expect them to be able to consult within your appointment, without prior agreement from the doctor. If an additional appointment is needed then we will try and arrange this at a suitable time.

Feedback

If you wish to provide feedback about our service, or make a complaint, please do so by emailing,  NHCCG.Boundariessurgery@nhs.net marked for the attention of the Practice Manager) or writing to the Practice Manager.  They will acknowledge receipt within 3 working days.